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Right of cancellation for distance selling contracts (customer contracts)

Customers have a statutory right of cancellation. A customer is any individual who concludes a legal transaction for purposes which cannot be attributed to their commercial or independent professional activities.


Right of cancellation

You have the right to cancel this contract within 14 days, without giving reasons.

The cancellation period

  • for contracts governing the supply of digital content not supplied on a physical data medium is fourteen days from the day of the conclusion of the contract
  • for purchase contracts is fourteen days from the day on which you or a third-party you have nominated who is not the consignor has taken possession of the goods
  • for contracts governing several goods which you have ordered in a single order and which are supplied separately is fourteen days from the day on which you or a third-party you have nominated who is not the consignor has taken possession of the last part delivery or last item

To exercise your right of cancellation, you must send clear notification by letter, telefax or email to lizengo GmbH & Co. KG, Eiler Str. 3, 51107 Cologne, Germany (Tel.: 0800 056 3102, Email: [email protected]) of your decision to cancel this contract. You can use the form included for this purpose, however, this is not compulsory.

Timely notification of the exercise of your right of cancellation shall be deemed sufficient for compliance with the cancellation term.

Consequences of cancellation

When you cancel this contract, all payments which we have received from you, including delivery costs (with the exception of additional costs arising as a result of you selecting a delivery method differing from the cheapest standard delivery method offered by us), will be paid to you by us immediately, at the latest within fourteen days of the day on which we receive your notification of cancellation of this contract. To pay the refund, we use the same payment method chosen by you for the original transaction unless agreed otherwise; in no event will you incur any charges with respect to this refund. We reserve the right to withold payment until we have received the goods or you have provided proof that you have returned the goods, whichever occurs earlier.

You must send or hand over the goods to us immediately, within fourteen days of your notification of cancellation of this contract at the latest. The deadline will be considered to be met if you send the goods within the fourteen-day period. We will bear the costs of any return of goods.

End of cancellation policy



If you wish to cancel your contract, please complete the following form and return it to us by email or post.


[email protected]

lizengo GmbH & Co. KG
Eiler Str. 3
51107 Cologne

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